Orders Without Customization

Eligibility for Return:

Items must be returned within 10 days of receipt.
Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
Proof of purchase (order confirmation or receipt) is required for all returns.

Return Process:

Contact our customer service team at support@triyaanshmedix.com to initiate a return.

Once approved, you will receive a return authorization and instructions on how to send back the items.

Customers are responsible for return shipping costs unless the item received was defective or incorrect.

Refunds:

Refunds will be processed within 7-14 business days after we receive and inspect the returned items.

Refunds will be issued to the original method of payment.
Shipping charges are non-refundable.

Exchanges:

If you wish to exchange an item for a different size or color, please contact our customer service team.

Exchanges are subject to availability. If the desired item is not available, a refund will be issued.

Customers are responsible for shipping costs associated with returning the original item and sending the replacement.

Customized Orders

No Returns or Exchanges:

Customized items are made to your specific requirements and cannot be returned or exchanged once purchased.

Please ensure all customization details are correct before finalizing your order, as changes cannot be made once the production process has started.

Defective or Incorrect Items:

If you receive a defective or incorrect customized item, please contact our customer service team within 7 days of receipt.

We will arrange for a replacement or refund for defective or incorrect items.
Exceptions and Special Cases

Sale Items:

Sale items are final sale and cannot be returned or exchanged unless they arrive damaged or defective.

Damaged or Defective Items:

If you receive an item that is damaged or defective, please contact our customer service team within 7 days of receipt.

Provide a description and photo of the damage or defect. We will arrange for a replacement or refund as appropriate.

Terms and Conditions

Return Authorization:

Returns without a return authorization from our customer service team will not be accepted.

Condition of Returned Items:

Items that do not meet the return criteria (used, washed, damaged, or missing tags/packaging) will not be eligible for a refund or exchange.

Refund Processing:

Refunds will only be issued to the original method of payment.

Non-Returnable Items:

Items marked as final sale items cannot be returned or exchanged.

Policy Changes:

Triyaansh Medix reserves the right to modify this return and exchange policy at any time. Changes will be effective immediately upon posting on our website.

Contact Us

For any questions or assistance regarding our return and exchange policy, please contact our customer service team at support@triyaanshmedix.com . We are here to help you and ensure your satisfaction with our products.
Thank you for choosing Triyaansh Medix. We appreciate your business and are committed to providing you with high-quality medical apparel and exceptional service.